Message Consistency Review
Hear your own wording the way a customer reads it
A two-week review of the language across your site, quotations, and standard correspondence, checking whether the same promise is being made everywhere it appears.
Return homeThe promise
You will receive a clear account of where your written communication is consistent and where it drifts — where one document promises something another quietly contradicts, and where phrasing may read as more pressuring than intended, which matters particularly for a Japanese audience.
Customer's side
"The website sounded warm, but the quotation email felt stiff and rushed."
The problem
Documents are usually written by different people at different times, each reasonably close to correct on their own. Over time, though, the voice can splinter — one email overly formal, another accidentally curt — and nobody notices because no one reads the full set together.
"I re-read our standard reply and honestly wasn't sure who it sounded like."
The solution
We read up to thirty documents — website copy, quotations, standard emails — side by side, noting where wording repeats a promise consistently and where it doesn't. Particular attention goes to language that could read as pressure where none was meant, a frequent, quiet source of hesitation.
"They pointed out a line we'd used for years that sounded more like a warning than a welcome."
The experience
Week one
You send the documents to be reviewed; we read them in full before drawing any comparisons.
Week two
Findings are drafted, along with revised versions of the three most frequently sent documents.
Close
A findings note and short wording guide are delivered together, ready to hand to whoever drafts new material.
The investment
¥20,000
This covers review of up to thirty documents over two weeks, a findings note, a short wording guide your team can keep and reuse, and revised sample text for the three documents you send most often.
If you have more than thirty documents to review, let us know and we can discuss extending scope.
The proof
Effectiveness is judged by whether the revised sample documents feel noticeably more consistent when read back to back with the originals. Because wording drifts again as new documents are written, we suggest a lighter follow-up review roughly once a year.
A realistic timeline: teams typically start applying the wording guide to new documents within the first week after delivery.
The guarantee
The document list and scope are agreed before review begins. If a document you expected to see covered is missing from the findings, we will add it at no extra charge.
A brief, no-obligation conversation is always available first if you'd like to talk through whether this fits your situation.
Next steps
Send a short note through the contact form with a rough sense of how many documents you'd like reviewed. We'll confirm scope and arrange for you to share the material securely.
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Send a note and we'll talk through what to include in the review.
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