Services
Three ways to look more closely at the customer's side
Each service answers a slightly different question. None require committing to all three, and we're glad to help work out which fits.
Return homeChoosing where to start
The three services below can be taken separately or in sequence. Most companies begin with whichever touchpoint is currently generating the most complaints or uncertainty, and work outward from there if needed.
"We weren't sure which one we needed, so we just called and asked."
Customer Journey Observation
Following real journeys from first contact through aftercare, reported as observation rather than verdict.
- · Five or more complete journeys
- · Three-week scope
- · Written record and touchpoint map
- · Discussion session included
¥26,500
Learn more →
Message Consistency Review
A close read of the wording used across your site, quotations, and standard correspondence.
- · Up to thirty documents
- · Two-week scope
- · Findings note and wording guide
- · Three revised sample documents
¥20,000
Learn more →
Frontline Staff Session
A working session with customer-facing staff, gathering what management rarely hears directly.
- · Up to twelve participants
- · One two-hour session
- · Unattributed comments
- · Written summary for management
¥14,200
Learn more →How to choose
If repeat visits have stalled
Journey Observation tends to surface where the experience quietly falls short of what's intended.
If wording feels inconsistent
Message Consistency Review checks whether the same promise reads the same way everywhere it appears.
If frontline strain is invisible
A Frontline Staff Session gives voice to what staff notice but rarely say upward.
If none of these seems like an exact fit, a short conversation before booking is welcome — we're happy to help work out the right starting point.
Offers at a glance
| Service | Duration | Price | Best for |
|---|---|---|---|
| Journey Observation | 3 weeks | ¥26,500 | Understanding the full path a customer takes |
| Message Review | 2 weeks | ¥20,000 | Checking wording across documents |
| Staff Session | 2 hours | ¥14,200 | Hearing frontline observations directly |
What every service includes
A written record
Every engagement produces something you can keep, refer back to, and share internally.
A discussion, not a handoff
Findings are always walked through in conversation, not simply emailed and left.
Value and investment
Prices are fixed at the outset and cover the full scope described above — fieldwork or review, the written record, and the follow-up session. There are no additional fees once an engagement begins unless the scope itself changes by agreement.
Questions before deciding
Can services be combined?
Yes. Many clients begin with one service and add another once the first record is in hand.
Do you work outside Fukuoka?
Fieldwork and sessions are arranged around the location of the company being observed; get in touch to discuss specifics.
Will the record identify individual staff?
No. Observations describe moments and processes, and staff session comments are kept unattributed.
If you'd like help deciding where to start
A short note is enough for us to suggest the right service.
Get in touch